Service Level Agreements

Our Service Level Agreement outlines the standards and expectations that clients can expect when engaging in our services. 

Facilitate Group is committed to providing high-quality property maintenance and renovation services to our clients. By engaging Facilitate Group’s services, clients agree to abide by the terms outlined in this Service Level Agreement. We are committed to delivering exceptional service and exceeding client expectations in every aspect of our work.
consultation facilitate group
service scope

Scope of Services

Facilitate Group offers a comprehensive range of property maintenance and renovation services, including but not limited to: Grounds Maintenance, Exterior Cleaning, Deck and Fence Installation, Electrical Services, Painting Services, Consultation and Project Management

project management

Response Time

We aim to respond to all client inquiries and service requests within 24 hours of receipt during normal business hours.

service delivery

Service Delivery

Our team of experienced professionals will carry out all services in accordance with industry best practices and regulatory requirements. We strive to complete all scheduled maintenance and renovation projects within the agreed-upon timeframe.


Quality Assurance

Facilitate Group is committed to delivering high-quality workmanship and using premium materials for all projects. We conduct regular quality inspections to ensure that all work meets our standards and exceeds client expectations.

health safety icon

Health and Safety

The safety of our employees, clients, and the public is our top priority. We adhere to all health and safety regulations and implement appropriate measures to mitigate risks on-site. Learn More

client satisfaction

Client Satisfaction

We value client feedback and strive to continuously improve our services based on client input. Our goal is to achieve 100% client satisfaction on every project we undertake.

red arrow

Have a Job or Project in Mind?

Our team of experts is dedicated to being your local solution. We can handle anything, from routine repairs to more complex projects. Get in touch with us today!

Facilitate Resources

Explore our articles, case studies, and helpful tips from our industry experts. Our resources are designed to support all your property management needs.

The Facilitate Team Is Dedicated to Excellence & Quality

Facilitate Group can help keep your property in top condition. Whether you’re looking to make minor upgrades or complete larger, more complex projects, we have the experience to deliver results that meet your needs and objectives. 

dulux avista
site app
she pre qual
tauranga chamber
facilitate group map